1. Account & Registration
Q1: How do I create an account?
A: Click the “Join” button on the homepage, fill out your profile with accurate birth data (date, time, and location), select your preferences, and choose a username and password. You must be 18+ to register.
Q2: Can I change my birth information after registration?
A: Minor corrections can be made in your profile settings. For major changes (like birth time or location), contact support at support@stellarsoulmates.com.
Q3: I forgot my password. How can I reset it?
A: Click “Forgot Password?” on the login page. You will receive a secure reset link via email. Follow the instructions to set a new password.
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2. Dating Matches & Zodiac Compatibility
Q1: How are matches determined?
A: Matches are based on your zodiac compatibility and your selected preferences. Sun, moon, and rising signs, and planetary aspects are considered.
Q2: Can I filter matches by zodiac sign?
A: Yes. You can refine your search using zodiac filters in your profile settings.
Q3: Can I see who viewed my profile?
A: Premium members can view profile visitors and receive enhanced suggestions.
Astrology compatibility scoring is for entertainment purposes only.
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3. Natal Chart & Synastry Reports
Q1: What is a natal chart?
A: A natal chart is based on your date, time, and location of birth. It includes sun, moon, and rising signs, planetary placements, and aspects.
Q2: What is a synastry report?
A: A synastry report compares two charts to assess romantic compatibility. This is a premium feature.
Q3: Can I share my reports with others?
A: Reports are for personal use only and may not be redistributed.
Astrology reports are not professional advice.
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4. Daily Horoscopes & Emails
Q1: How do I receive my daily horoscope?
A: Opt in during registration or enable it in your settings to receive daily horoscopes via email.
Q2: Can I unsubscribe?
A: Yes. Click “unsubscribe” in any horoscope email or update preferences in your settings.
Daily horoscopes are general and not guaranteed to be accurate.
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5. Subscription & Billing
Q1: What plans are available?
A: Monthly, quarterly, and annual plans are available with added features like messaging and synastry reports.
Q2: How does recurring billing work?
A: Subscriptions renew automatically unless canceled before the next billing cycle.
Q3: Can I cancel?
A: Yes, anytime via your account. Service continues until the current billing period ends.
Q4: What happens if my payment fails?
A: We retry the payment. If it fails again, premium features are suspended.
Subscriptions are non-refundable once billed.
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6. Privacy & Data
Q1: Is my data secure?
A: Yes, data is encrypted and protected. We do not sell your personal information.
Q2: Can I delete my account?
A: Yes. Contact support@stellarsoulmates.com to request deletion.
Q3: Who can see my birth data?
A: Only you and our chart system. Public profiles show only the info you choose.
We follow data privacy regulations and do not share sensitive information.
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